India cenbank bars Bank of Baroda from adding customers to mobile app

Bank of Baroda Faces Temporary Setback as RBI Halts Customer Onboarding for Mobile App

In a recent development, the Reserve Bank of India (RBI) has temporarily halted state-run Bank of Baroda from adding new customers to its mobile app, citing “certain material supervisory concerns.” While the central bank did not disclose specific details about the issues, it has requested the bank to rectify certain deficiencies before resuming customer onboarding.

This move by the RBI comes after news agency Al Jazeera reported in July, based on information from whistleblowers, that Bank of Baroda had linked mobile numbers of strangers to boost registrations on its mobile application, potentially compromising security. It is important to note that these claims have not been independently verified by Reuters, and the bank had vehemently denied them at the time.

Bank of Baroda has assured its existing customers that they will not face any disruption due to the suspension. The bank has also emphasized that this temporary setback will have no material impact on its overall business and growth plans. In fact, Bank of Baroda has already taken proactive measures to address any remaining gaps and is committed to working closely with the RBI to resolve their concerns at the earliest.

Mobile banking has been gaining significant popularity in recent years, and the RBI has been actively encouraging banks to adopt efficient customer service standards. While this temporary halt in customer onboarding may be seen as a setback for Bank of Baroda, it also presents an opportunity for the bank to further enhance its mobile app’s security and ensure a seamless experience for its existing customers.

Bank of Baroda has been a trusted name in the Indian banking sector for decades, known for its commitment to customer satisfaction and innovative banking solutions. The bank’s bob World app has been well-received by customers, providing them with convenient access to a wide range of banking services. With its dedication to addressing the concerns raised by the RBI, Bank of Baroda continues to demonstrate its commitment to maintaining the highest standards of security and customer service.

As the bank works towards rectifying the identified deficiencies, customers can rest assured that their existing accounts and services will remain unaffected. Bank of Baroda remains focused on its long-term growth plans, ensuring that it continues to provide its customers with reliable and secure banking solutions.

In conclusion, while the temporary suspension of customer onboarding for Bank of Baroda’s mobile app may present a challenge, it also offers an opportunity for the bank to strengthen its security measures and further enhance its customer experience. With its proactive approach and commitment to addressing the concerns raised by the RBI, Bank of Baroda is poised to overcome this setback and continue its journey as a leading player in the Indian banking industry.

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